Thanks for choosing LiTime. We guarantee that all LiTime products are strictly tested by our quality inspectors before delivery. If you have any questions after receiving the products, please contact us by email: email@example.com.
The following "Return & Refund Policy" applies to LiTime products.
We have a 30-day return policy, which means you’ll have 30 days to request a return after receiving your item. After you email us to apply for a return, we will reply to you within 24 hours.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase when applying for a return.
The shipping cost for returning the products will be borne by LiTime or the customer in the following situations.
LiTime will pay for the cost of return shipping if the reason for the return was the result of OUR error.
Examples of instances may include:
Special Case Explanation: In cases where a product has quality issues, users are required to return it to the designated LiTime-AU warehouse, and LiTime will cover the shipping costs. However, if the user's return address differs from the original shipping address (for example, if the shipping address was within the AU, but the return address is in a remote or international location), resulting in shipping costs that exceed LiTime's initial shipping costs, the user will be responsible for paying the additional shipping fees.
In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Fees vary by region.
LiTime will provide the pre-paid return shipping labels to the customer and the shipping cost for returning the products will be deducted from the refund.
It is important to note that any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.
After the 30-day returns period, customers may use the LiTime Warranty Policy for repairs if the item is faulty or malfunctioning. Please refer to the LiTime Warranty Policy for details.
As we have warehouses in different places to receive the return products, please contact LiTime customer service by email (firstname.lastname@example.org) to obtain the return address.
The customer can return or refund a product for up to 30 days from the date received it. Please keep the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the customer will be automatically refunded on the original payment method within 3 workdays. Please remember it can take some time for the payment bank or credit card company to process and post the refund too.
Returns may be requested for a refund if one of the following conditions is met:
Cancellation of order
LiTime generally sends out your orders within 1-2 business days. To cancel an order, please contact LiTime as soon as possible to cancel the order and the customer will get a refund within 12 hours if the products are not sent out.
But if the product for the order has been shipped, we will refund the payment within 3 workdays after the shipped product is returned.
To cancel your order, please contact us via email@example.com.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at firstname.lastname@example.org.